Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, set up cost is generally included, although additional fees may apply for setting up linens and decor. Delivery fees vary by distance. We can sometimes waive the delivery charge if the event is very close to our warehouse. Remember, prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but please be aware that due to rising gas prices and the possible need for an extra truck and labor, that travel fees can be quite high. If you are outside of our service area, please call our office for a custom quote.
Q.Does the rental time include your set up time?
A.No. We arrive early to set up, so you get the entire rental time to enjoy.
Q.When do you set up?
A.That depends on how many rentals we have that day and what time your event starts. Generally, we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day or if you have a very early start time, we may need to set up as early as 4 hours in advance or even the evening before. If this is the case, we will call a few days before to confirm that someone will be at the event location.
Q.We've rented some really dirty items from other companies in the past. Are they always that dirty?
A.No. The items should be clean when you get it. Lourdes Decorations & Flowers LLC cleans and disinfects after every rental.
Q.What about parks? Do parks have electricity?
A.We currently cannot set up tents inside parks, and most parks do NOT have electricity. If you want to set up at a park and rent an item that requires electricity, then you must obtain a generator. Also, parks are first-come first-serve so get your spot early in the day.
Q.What payments do you take?
A.Cash, Credit Cards, Zelle, Venmo, or PayPal. If paying by cash, please have exact change as our drivers do not carry cash for change.
Q.What if we need to cancel?
A.If you cancel more than a week before the event, we will provide a full refund of any amount paid. If you cancel within a week of the event, we will offer a raincheck of any amount paid, which can be used on a future order.
Q.Do you require a deposit?
A.Yes, all orders require a 35% deposit. It is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental, you will be given a rain check that is good for 1 year.
Q.What surfaces do you set up on?
A.We can set up on grass (our favorite), dirt, asphalt, and concrete. Sorry, we cannot set up our tents on any type of rocks as it is a hazard, and we cannot properly anchor down.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for a unit if it gets damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units that may develop over time. If an item is damaged even slightly, please alert us at once so we can remedy the situation. However, if damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the unit etc. which can cost up to thousands of dollars. We don't want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.